Your Questions, Answered
What makes Vellora unique?
Our serums are the only formulas with a regenerative component, nourishing the follicle from root to tip to stimulate regrowth for fuller, thicker, stronger, healthier lashes and brows.
How long before I see results?
Most users notice visible improvements within 4-6 weeks with consistent use.
Is Vellora safe for sensitive skin?
Yes, our formulas are gentle and designed for all skin types, including sensitive skin. Always patch-test new products if you have concerns.
How do you use the lash serum?
- Swipe the serum along your upper lash line, as if applying liquid eyeliner. Avoid contact with your eyes.
- Apply once in the morning and once at night on clean, dry skin for best results.
- Let it dry completely before layering makeup or skincare products.
How do you use the brow serum?
- Apply once in the morning and once at night on clean, dry brows for best results.
- Let it dry completely before layering makeup or skincare products.
Is Vellora safe for sensitive skin?
Yes, our formulas are gentle and designed for all skin types, including sensitive skin. Always patch-test new products if you have concerns.
What is your return policy and Beauty Confidence Guarantee?
We have a 60 day return policy. Your body will take time to adjust to your Vellora products– please use the entire container of product to allow your body the appropriate time to meet your expectations. If you’re still not seeing the results you want, reach out to us to get your refund started. Products that have been used or opened do not need to be returned to receive a refund.
Do your serums contain prostaglandins?
There is isopropyl cloprostenate, which is an analogue of a prostaglandin, but is not considered an actual prostaglandin.
Are Vellora products vegan?
No, our products do contain some of the most advanced ingredients for lash and brow health that are not vegan.
How come I'm not seeing much product on the applicator or in the tube?
Our powerful, lightweight formula absorbs quickly for maximum results and minimal irritation. You might not see much on the applicator due to our internal dosing squeegee that portions the product perfectly for each use. Most tubes last 6-8+ weeks with proper application.